Write to us
Email contact@neculairaul.com. It is the only address we use, for support, privacy requests and content reports alike. A real person reads every message, and we usually reply within two working days.
To help us help you, include:
- your app version (Settings → About),
- your iPhone model and iOS version,
- what you did, what you expected, and what happened instead. A screenshot helps.
If you write about your account, send the email from the address you sign in with.
Your account
Sign in without a password
FoodBuddy sends a 6-digit code to your email. There is no password to reset. No code? Check your spam folder, wait a minute and ask for a new one. On iPhone you can also use Sign in with Apple, and you can use Google where it is offered.
From guest to account
As a guest, your diary is kept under an anonymous account. Create a free account from Settings to keep it and to use partners and community sharing. Signing out as a guest deletes the guest diary, so create an account first if you want to keep it.
Download your data
Settings → Account & data → Download my data. You get a ZIP file with your whole diary, foods, weigh-ins and recipes as JSON and CSV, which you can open in a spreadsheet. The download link is valid for 15 minutes.
Delete your account
Settings → Account & data → Delete account. Full details, including what to do if you can no longer open the app, are on Delete your account.
AI and privacy
Turn AI features off
Each AI feature (label scan, describe it, snap a meal, recipe import) asks before its first use. You can change your choice any time in Settings → Privacy. Barcode scanning and search work without AI. Read more on How we use AI.
Something was recognised wrong
AI results are estimates. On the review screen, change or remove any item before saving. Already saved? Edit the entry in your diary.
Apple Health (iPhone)
- Connect or disconnect: in FoodBuddy's Apple Health settings, or in the Health app under Sharing → Apps → FoodBuddy.
- Remove FoodBuddy's data from Health: use "Remove FoodBuddy data from Health". Nutrition, water and weigh-ins written by FoodBuddy are deleted from Health. Your FoodBuddy diary is not affected.
Partners
To stop sharing with someone, open Partners and unpair. Either of you can do it at any time, and they no longer see anything you add. A pairing QR code is valid for 10 minutes; if it expired, make a new one.
Food data and reports
A food has wrong numbers
Open the food and tap Report, then choose what is wrong. Reports help fix the shared database for everyone. Packaged food: you can also take a label photo to read the values from the pack.
Report objectionable content
If a food name, brand, label or any other shared content is offensive, report it from the food, or email contact@neculairaul.com with the food name or a screenshot. We review reports of objectionable content within 24 hours and remove content that breaks our Terms of Use. If a partner sends you abusive content, unpair them and email us.
Good to know
- Offline: connect to the internet once to start. After that, logging works offline and syncs later. Barcodes scanned offline are looked up when you are back online. Describe it, snap a meal, recipe import and partner pairing need a connection.
- Languages: English and Romanian.
- Platform: FoodBuddy is an iPhone app.
This page is also the official text. Earlier versions are available on request.